At Brew Vanta, we are committed to providing premium coffee machines and an exceptional customer experience. If something is not right with your order, we are here to help.
Returns & Refunds
We want you to be completely satisfied with your purchase. Returns are accepted for new coffee machines and online orders within 30 days of the original purchase date, subject to the conditions outlined below.
Return Eligibility
To qualify for a return, the following requirements must be met:
- The item must be returned within 30 days of purchase
- The machine must be in Like New condition
- All original packaging, accessories, manuals, and documentation must be included
- The item must show no visible wear, damage, or signs of use
A minimum 10% restocking fee applies to all approved returns. Additional fees may apply if the returned item shows evidence of use, damage, or missing components.
Parts & Accessories Returns
Parts and accessories may only be returned if they are:
- Unused
- Uninstalled
- In original, unopened packaging
Any part that has been opened, installed, or used is not eligible for return or refund under any circumstances.
How to Start a Return
To request a return, please contact our support team with the following information:
- Your order number
- Reason for the return
- Photos or videos of the product (if applicable)
Email: support@brewvanta.store
Our team will review your request and respond within 1–2 business days.
If approved, you will receive:
- A Return Authorization Number (RA#)
- Return shipping instructions
Return Shipping
Customers are responsible for return shipping costs unless:
- The product arrived defective
- The wrong item was shipped by Brew Vanta
We strongly recommend using a trackable and insured shipping service. Brew Vanta is not responsible for returns lost or damaged during transit.
All items must be returned in their original packaging. Improper packaging may result in a denied refund or additional fees.
Refund Processing
Once your return is received and inspected, your refund will be issued to the original payment method, minus any applicable restocking or refurbishment fees.
You will receive a confirmation email once the refund has been processed.
Please allow up to 30 business days for the refund to appear on your statement, depending on your bank or payment provider.
Order Changes & Cancellations
Order Cancellations
Orders may be canceled for a full refund before shipment. Once an order has shipped, it can no longer be canceled.
Shipping Address Changes
Please contact us immediately if you need to update your shipping address. Address changes can only be made before the order has been fulfilled.
Damaged or Defective Deliveries
Please inspect your package immediately upon delivery.
If your shipment arrives damaged:
- Note any visible damage when signing for the package
- Report the issue within 5 business days
- Keep all original packaging materials
- Do not use the product if damage is visible
Once the damaged item is returned and inspected, Brew Vanta will either:
- Send a replacement product, or
- Issue a full refund
Product Care Guidelines
To maintain your product and preserve return eligibility:
Coffee Grinders
Use only whole, unflavored coffee beans. Flavored beans or foreign materials may damage the grinder and void return eligibility.
Cleaning & Maintenance
Do not place any product components in a dishwasher or microwave unless specifically stated in the product documentation.
Definition of “Like New Condition”
A machine is considered Like New when it:
- Includes all original parts and accessories
- Has no scratches, dents, stains, or visible signs of use
- Is thoroughly cleaned
- Contains untampered and matching serial numbers
- Includes original packaging and manuals
If a returned product cannot be resold as new, Brew Vanta reserves the right to:
- Charge refurbishment fees
- Deny the return
- Consider the item abandoned after 30 days without customer response
Need Assistance?
If you have any questions regarding returns, refunds, or your order, please contact us:
Brew Vanta Customer Support
📧 support@brewvanta.store
📞 +1 (510) 859-4425
