At Brew Vanta, we are committed to delivering your coffee machines and accessories safely, quickly, and efficiently. Please review our shipping policy below for important information regarding order processing, delivery times, shipping costs, and damaged shipments.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding weekends and holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that processing times may be extended during high-volume sales periods, holidays, or product launches.
Shipping Destinations
Brew Vanta currently ships to:
- United States
- Canada
- Selected international locations
If your country is unavailable at checkout, please contact our support team for assistance.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Order weight and dimensions
- Delivery destination
- Selected shipping method
Occasionally, Brew Vanta may offer free shipping promotions on qualifying orders.
Estimated Delivery Times
Estimated delivery times begin after order processing is completed.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–7 Business Days |
| Expedited Shipping | 2–4 Business Days |
| International Shipping | 7–21 Business Days |
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.
Tracking Your Order
Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, contact us immediately at:
Address changes can only be made before the order has shipped.
Brew Vanta is not responsible for orders delivered to incorrectly provided addresses.
Lost or Delayed Shipments
If your order is delayed, lost in transit, or marked as delivered but cannot be located, please contact the shipping carrier first.
If additional assistance is needed, our support team will gladly help investigate the issue.
Please note that Brew Vanta is not responsible for shipping delays caused by:
- Carrier service interruptions
- Weather conditions
- Customs delays
- Incorrect customer information
Damaged Deliveries
Please inspect your package immediately upon delivery.
If your shipment arrives damaged:
- Take photos of the package and product
- Keep all original packaging materials
- Report the damage within 5 business days
Email: support@brewvanta.store
Once the claim is reviewed, Brew Vanta will arrange a replacement or refund when applicable.
International Orders & Customs
International customers may be responsible for:
- Customs duties
- Import taxes
- Brokerage fees
These charges are determined by your local customs authority and are not included in the purchase price or shipping fees.
Brew Vanta is not responsible for delays caused by customs processing.
Signature Requirements
Certain high-value orders may require an adult signature upon delivery for security purposes.
Contact Us
If you have questions about your shipment or delivery, please contact us:
Brew Vanta Customer Support
📧 support@brewvanta.store
📞 +1 (510) 859-4425
